WHY OUR POLICIES MATTER AT SAINT718

At SAINT718, our policies are more than guidelines — they are the foundation of a safe, elevated, and luxurious experience for every client who enters our studio. Each policy is designed with intention, professionalism, and respect, ensuring that every appointment runs smoothly, hygienically, and with the highest standard of care. In a service industry where precision and health intersect, structure is essential. Our policies protect our clients, protect our artists, and preserve the refined environment that defines the SAINT718 experience.

One of the most important components of our policies is our Client Health Intake Form. This form allows us to understand your unique health background, allergies, sensitivities, and any conditions that may affect the service — from skin concerns to chronic illnesses like GERD, autoimmune disorders, or sensitivities to certain ingredients. Nail care may seem purely cosmetic, but it involves direct interaction with your skin, natural nails, and sometimes your overall health. Knowing these details ensures that we choose the safest products, adjust techniques when needed, and avoid anything that could cause discomfort or harm.

This information is not just about precaution — it is about personalization. Understanding your health allows us to tailor your service with intention, ensuring the experience is both luxurious and medically mindful. In an industry where “one size fits all” often compromises quality, SAINT718 remains committed to individualized care.

Our policies also help us maintain a clean, calm, and professional environment. They support punctuality, uphold sanitation standards, and allow us to allocate the proper time and materials needed to give each client the fullness of our attention. These structures protect the integrity of our schedule, the quality of our work, and the comfort of every guest in our space.

At SAINT718, policies aren’t limitations — they are promises: promises of safety, excellence, respect, and an elevated beauty experience grounded in professionalism and care.

Some of the Prohibited practices (https://dsd.maryland.gov/regulations/Pages/09.22.02.07.aspx):

(1) Services on client with infectious or contagious disease
(2) Operator with infectious or contagious disease performing services
(3) Services on inflamed skin or scalp without physician authorization
(4) Removal of corns, calluses, or other growths of skin by cutting
(5) Methyl methacrylate liquid monomer (MMA)

WHY WE ASK FOR YOUR HEALTH & MEDICATION INFORMATION:

MEDICATIONS AND UV SENSITIVITY

Some medications increase sensitivity to UV light, which can lead to irritation, burns, or nail conditions such as onycholysis (nail lifting).

Medications known to cause UV sensitivity include:

Antibiotics
Doxycycline, ciprofloxacin, sulfonamides, and tetracyclines can trigger phototoxic reactions or nail discoloration.

NSAIDs (Pain Relievers)
Ibuprofen, naproxen, diclofenac — can increase sunburn risk or blistering. Diclofenac is linked to onycholysis.

Acne Medications
Isotretinoin (Accutane) and tretinoin (Retin-A) may heighten UV sensitivity.

Antifungal Medications
Azole antifungals such as ketoconazole may cause photoallergic reactions.

Other Medications
Thiazide diuretics used for blood pressure can increase photosensitivity.

If you are taking any of these or similar medications, it is extremely important to let us know so we can adjust services safely.

DIABETES AND NAIL CARE

Clients living with diabetes require special attention during nail services.

Why is nail care so important with diabetes?

Reduced Blood Circulation. Healing slows, infections worsen quickly.

Neuropathy- Loss of sensation may hide injuries.

Higher Infection Risk- Even small wounds can escalate into complications.

Safe nail care tips for diabetic clients:

Inspect feet/nails regularly
Trim nails straight across
Moisturize (not between toes)
Wear properly fitting shoes
Maintain blood sugar
Seek professional help for thickened or painful nails

Avoid:
Cuticle cutting, walking barefoot, removing corns/calluses, ignoring infection signs.

If you have diabetes, please indicate this on your intake form so we can serve you safely.

NO FOOD, SMOKING, ALCOHOL OR DRUGS PERMITTED.

YOUR PRIVACY MATTERS

All health information is confidential. It helps us customize services, avoid reactions, and keep you safe.

If you have questions about why we ask certain health questions, please speak with us — we are here to protect you.

SAINT718 MEDICAL LIABILITY NOTICE

SAINT718 reserves the right to refuse service.

By receiving services, you acknowledge that all procedures are performed based on the information you provide and that withholding medical conditions, allergies, or sensitivities may increase your risk of reaction. SAINT718 is not liable for any medical expenses, treatments, injuries, or adverse reactions that may occur during or after your service. Any medical bills, follow-up care, or related costs resulting from a service or pre-existing condition are the sole responsibility of the client.

SAINT 718 PROPERTY DAMAGE / CLIENT RESPONSIBILITY

You are financially responsible for accidental or intentional damage to salon property. Items include (but are not limited to:

Nail polishes, gels, tools, equipment, furniture, electronics, décor, displays — any studio property.

SAINT718 is not responsible for lost or stolen property inside or outside the salon.
Please lock your car and avoid leaving valuables inside.

SAINT718 PUNCTUALITY & CANCELLATION POLICY

RESPECT AND TIMELINESS

Please arrive on time. You have a 10-minute grace period. After 10 minutes, your appointment may be canceled and a new deposit might be required.

If there is traffic, please let us know — things happen, and we understand.

Any questions? Contact us: 718.500.0222 or saintx718@gmail.com

CANCELLATIONS

Must be made 24 hours in advance.
Less than 24 hours or no-shows may incur charges.
Two no-shows after rescheduling may result in refusal of future bookings.

COMMUNICATION

Please communicate promptly if running late.
Call or email: 718.500.0222 or saintx718@gmail.com

SAINT718 CONSULTATION & PRICING POLICY

Consultations (free) determine pricing and service design.
Nail services and deposits are non-refundable and cannot be exchanged.
Full payment is required before, during, or immediately after service.
Extra designs, charms, rhinestones, chrome, etc. incur additional charges.
Changes made on the appointment day may alter timing and pricing.

All services are final sale — no refunds, returns, or exchanges.

For questions about your nails, contact us at 718.500.0222 or saintx718@gmail.com

SAINT718 CHILD POLICY & SALON ENVIRONMENT

We maintain a relaxing, adult-focused environment.

If you do not have childcare, please reschedule by contacting saintx718@gmail.com — we will work with your schedule. We completely understand. Our building hosts other salons, so courtesy is essential.

GUESTS
One adult guest permitted if necessary (anxiety, support, etc.).

CHILDREN
No gel polish or enhancements for minors 17 and under unless a parent/guardian approves design and length.
Absolutely no gel or enhancements for children under 14.
Babies may accompany clients.

SAINT718 RIGHT TO REFUSE SERVICE

We reserve the right to refuse service for reasons including:

Health concerns
Open wounds or contagious conditions
Disruptive behavior
Policy violations
Excessive lateness/no-shows
Unsafe or unrealistic requests

If a service must be stopped, payment may still be required for work completed.

SAINT718 PHOTO, VIDEO & SURVEILLANCE POLICY

Photos/videos of nails may be taken for social media, marketing, website, educational, or safety purposes.
Your identifying features will not be shown.

A security camera operates for safety and may be used for legal purposes.

PAYMENT METHODS & FINAL SALE POLICY

At SAINT718, we accept the following forms of payment:

• Visa
• Mastercard
• American Express
• Discover
• Apple Cash

All card payments are securely processed through Square.

Please note: We do not accept personal checks. We also do not keep cash on the premises, therefore we are unable to provide change.

ALL SERVICES ARE FINAL SALE.
There are no refunds, no returns, and no exchanges on any services or store bought items provided.

If you have any questions, concerns, or would like to discuss your service, please email us at bklynx718@gmail.com— we will be more than happy to assist you and address any issues with care and professionalism.

Thank you so much for your understanding and for choosing SAINT 718. I truly appreciate you 🤍✨

A NOTE FROM LUCCA:

I am truly honored that you're considering me as your future Nail Technician. This career is not just my profession — it is my passion and dream. I take my license and responsibilities extremely seriously and will never compromise safety.

Earning my license was a milestone I fought hard for, and your well-being will always come before convenience.

PLEASE UNDERSTAND:

SAINT718 is limited by state regulations.
Maryland prohibits (source: COMAR-09-22-02-07):

Performing services on clients with contagious diseases
Working while the technician is ill
Performing services on inflamed skin without physician authorization
Cutting corns, calluses, or growths
Using MMA monomer

These rules protect both you and me.
I am grateful for your trust as I uphold them.

Please note: We are not doctors and may refer you to one if necessary.

Warmly,
Dolce ✨